System Administrator and Programmer Guides
Extensity. Designed and wrote the system administrator's guide for a web-based, expense reporting program. This guide won a Touchstone Achievement Award.
Fair, Isaac. Designed and wrote the system administrator's guide for two mainframe COBOL programs that portfolio managers use to manage credit portfolios and to increase their profitability. Documented CICS and ISPF front ends.
Wrote the system administrator's guides for two mainframe COBOL programs that together purchase and interpret credit reports.
Wrote the system administrator's guide for a Windows program that processes and evaluates credit applications.
